Friday, March 02, 2007

US Postal Service - "improves" by "managing perception"

We have this bizarre story about how the post office has decided in their infinite wisdom to remove all the clocks from post offices.

Clocks of course, allow people to note how slowly lines are actually moving and then they start grumbling about same. The cure for this perceived poor performance of removing the clocks would be pure brilliance were it not for the fact of cell phones and watches ;->

I've spent a fair amount of time in post offices in the past shipping stuff I've sold on eBay, and I'm somewhat sympathetic with the post office's performance perception problems. The vast majority of issues are caused by egregiously incompetent customers who came unprepared. Packages unwrapped, not addressed, wrapped using the wrong materials (the PO doesn't like masking tape because it tends to peel off and screw up the machinery), customs declarations not filled out etc. Postal customers, as a general statement, simply don't have their shit together at all.

2 comments:

Sunni Kay said...

You have the customers nailed to a "T". I have been in line behind a lot of them. How frustrating that has to be for the window clerks. Postal Window Clerk has never been on my list of dream jobs. I feel sorry for them.

beakerkin said...

I saw that in the news as well.